Privacy

Who we are

OnTek Horizon is a software development company in Rajshahi, Bangladesh, and we are responsible for what this website collects. This policy covers the website and its chat assistant. It does not cover work we do under contract for clients, which is governed by the agreement for that project.

What we collect

Nothing until you choose to tell us something, and then only what you type. There are three ways to do that:

• The contact page. What you are building and your message, your name and email address, and how you found us if you say. If you book a call, the time you picked.
• The chat assistant. Your messages and its replies. Before the chat starts it asks for your name, your email address and, if you want, a phone number. You can skip that and just ask.
• Email, WhatsApp or phone. Whatever you send us, as with any message, including job applications.

What your browser keeps

This site sets no cookies and runs no analytics, tag manager, advertising or tracking scripts. We do not build a profile of you or follow you across other sites.

The chat assistant keeps a little in your browser’s local storage once you use it: an identifier for the conversation, so it carries on when you change page, and the name, email and phone you gave it, or a note that you skipped that step, so it does not ask again. It stays on your device, and clearing this site’s data removes it.

What our servers see

Like any website, ours receives your IP address and browser details with every request, and so does the assistant’s server, which each page contacts when it loads. Our hosting provider keeps these in standard logs for security and to keep the service running. We do not use them for marketing or combine them with anything you send us.

To stop the contact page being used for spam, it remembers your IP address for an hour and your email address for a day, counting how often each has sent something. That count is held in memory only and is never written anywhere.

Why we use it

To answer you: to read your brief, reply, hold the call you booked and write the plan that follows it. We also read chat conversations to check the assistant’s answers and make them better. That is all.

In terms the GDPR uses, our basis is legitimate interest, since you contacted a business about its services and expect an answer. When you book a call, it is also to take a step you asked for before a possible contract.

We do not send newsletters, we do not run a sales sequence, and we do not add you to a mailing list. If we ever want to, we will ask first.

Who else handles it

A few services do part of the work for us. Each handles your information on our behalf and only for that job:

• Resend delivers your brief and booking details to our inbox, and our email provider stores them like any other email.
• Google Calendar holds the call you booked: your name, email address and brief go into the event, Google emails you the invite, and the call runs on Google Meet.
• Groq runs the AI model that writes the assistant’s replies, so your chat messages pass through it.
• Vercel hosts this website and the assistant. The assistant keeps conversations and the details you give it in its own database, and keeps recent messages in Upstash for up to a day so a conversation can carry on.

Where it is processed

We are in Bangladesh, and the services above run on servers in other countries, including the United States and Singapore. Your information may therefore be processed outside the country you live in, by established providers that protect it under their own terms.

How long we keep it

Briefs, bookings and chat conversations that do not become projects are deleted within two years of the last contact. If we start working together, our correspondence is kept for as long as the relationship lasts and for as long afterwards as tax and accounting law requires.

Your rights

You can ask us what we hold about you, ask for it to be corrected, or ask us to delete it, chat conversations included. Email us and we will act on it within thirty days. You do not need to give a reason, and asking costs nothing.

If you are in the UK or the European Economic Area, you also have the right to complain to your national data protection authority.

Children

This site is for businesses. It is not meant for children, and we do not knowingly collect anything from anyone under sixteen.

Changes to this policy

If we add anything that collects more than this page describes, we will update the page before it goes live rather than afterwards. The date at the top shows when it last changed.