An assistant that books appointments after hours
An assistant on the website and WhatsApp that answers common questions and books straight into the clinics’ existing calendar.
- Client
- Dental clinic group
- Industry
- Healthcare
- Year
- 2026
- Timeline
- 9 weeks
What changed
Measured against where the client started, on the numbers they already tracked.
41%
Bookings after hours
Share of new bookings made while the desk was closed.
3
Clinics live
Rolled out one clinic at a time over three weeks.
24
Hours covered
Questions answered at any hour, every day.
Thebrief
A group of dental clinics was losing bookings every evening: patients called after the front desk closed, got voicemail and booked elsewhere.
They wanted something that could answer the common questions and book straight into the calendar they already used, on the website and on WhatsApp.
How we ran it
Each step was owned by one discipline, and every one of them worked from the same plan in the same team.
- 01
AI-Powered Development
The assistant
Trained on the clinics’ own answers to their fifty most common questions, with a clear hand-off to a person for anything clinical.
- 02
App Development
Calendar and WhatsApp
Connected the assistant to the existing booking calendar and to the clinics’ WhatsApp number, so a booking lands exactly where a receptionist would put it.
In their words
“The assistant books appointments while we sleep, and the front desk finally gets its evenings back.”
Demo client
Operations lead, Dental clinic group
More work
Other projects delivered by the same team under one plan.