An assistant that books dental appointments after hours
A booking assistant for a multi-branch dental clinic that answers patients on WhatsApp and the website after the front desk closes, and books straight into the clinic calendar. Anything clinical, or anything it is unsure of, goes to a person the next morning.
Concept project. Designed by OnTek to show how we would solve this problem; not work done for a client. The figures are the targets it was built against.
- Product
- Nightdesk
- Industry
- Healthcare
- Year
- 2026
- Timeline
- 9 weeks
What it is built to do
The targets the build was designed and tested against. A concept, so these are design targets rather than a client’s measured results.
24/7
Booking open
Every branch takes appointments while the front desk is closed.
90s
Message to booking
The target time from a patient’s first message to a confirmed slot.
0
Clinical answers
Every medical question goes to a person; the evaluation set checks it.
Thebrief
Most dental clinics in a busy city lose the evening: patients message after work, the front desk has gone home, and by the morning half of them have booked somewhere that answered.
The concept asks what a clinic group with three branches would need to book those patients overnight without handing medical questions to a machine: an assistant that knows each branch, each dentist and each opening, and knows exactly where its job ends.
How we ran it
Each step was owned by one discipline, and every one of them worked from the same plan in the same team.
- 01
AI-Powered Development
An assistant with a narrow job
Built on the clinic’s own branch list, price sheet and calendar, answering in Bangla and English. It books, reschedules and cancels, and it refuses to answer anything clinical, handing the thread to the morning shift with a summary instead.
- 02
App Development
The front desk’s side of it
A small web app for the reception team: the night’s bookings waiting for them each morning, every conversation the assistant handed over, and one tap to take a thread back from it.
- 03
Software Testing & Deployment
Tested against real questions
An evaluation set of 400 patient messages, including the awkward ones, run on every change, so a new prompt that books well but answers a clinical question never reaches a patient.
More work
Other projects, run the same way: one team under one plan.
